Frequently Asked Questions
Everything you need to know about shopping at RW&CO.
What is the return policy for RW&CO. orders?
We offer a 30-day return policy for most items purchased online or in-store. Merchandise must be in its original condition, unworn, and unwashed, with all tags attached. Please note that final sale items are not eligible for return or exchange.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-7 business days. We offer free standard shipping on orders over a certain threshold, while a flat rate applies to smaller orders. Express shipping options are also available at checkout for faster delivery.
Can I exchange an item I bought online at a physical store?
Yes, you can exchange items purchased online at any RW&CO. store location across Canada. Simply bring your original packing slip or order confirmation email along with the items you wish to exchange.
How do I determine the right size for me?
To find your perfect fit, please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements for chest, waist, hips, and inseam to ensure your RW&CO. apparel fits comfortably.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. For added convenience, we also support digital payment methods such as PayPal and Apple Pay, as well as RW&CO. gift cards.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.